Roshni (Birmingham)


West Midlands Forced Marriage & Honour Based Abuse Consortium


Forced Marriage & Honour Based Abuse Helpline Worker





Charity Number: 167262 Company Number: 08430461

Salary: £18,759 Pro Rata (post funded by Police & Crime Commissioner)

Roshni (Birmingham) offers a range of accommodation and community based support services to Black Asian Minority Ethnic communities affected by domestic abuse including Forced Marriage & Honour Based Abuse.  Applicants must have a commitment to equality and value diversity.

The post holder is required to work as part of a team covering a 24 hour, 7 days a week helpline on a rota system, 9am to 5pm office based and on call at all other times.

This post is based in Birmingham but you can be required to travel across the West Midlands to support with effective delivery of the service and to attend meetings.


You will be required to provide a high quality telephone support, assistance and information service to female and male victim/survivors of Forced Marriage & Honour Based Abuse from the age of 13.  To maintain high standards of conduct through a focus on empowerment and non- judgemental services.

To listen and assess each call individually to enable the callers to identify all the options available to them. Helpline Workers must not tell victims and survivors what they “should do”, but inspire them to make empowered decisions for themselves.

To provide support and advice to professionals calling the helpline, and liaise with agencies on behalf of callers when necessary and facilitate access.

To work collectively as part of a partnership team between Roshni, Panahghar and S.W.A.N. and participate in the collation of data, monitoring, promotion and awareness raising of the helpline and ensure an efficient and effective service delivery.

You must be well organised and have a professional and flexible approach to your work along with a calm and reassuring manner. It is essential that you have worked with victim and survivors of Forced Marriage & Honour Based Abuse in a specialist, social care or similar setting. Relevant qualifications such as IDVA or Freedom Programme Facilitator would be an advantage.

If you are passionate about working with victims and survivors of Forced Marriage & Honour Based Abuse, then we would really like to hear from you.

The post holder must hold a valid UK licence and have access to a car for work purposes.

To request an application, email

Applications deadline: 25th March

Interviews will be held on 1st April

Please note: Applicants who have not received a response to their application within 4 weeks of the closing date should assume their application has not been successful on this occasion.

All posts are subject to satisfactory references and Enhanced DBS Checks.


Roshni is an equal opportunities employer.