Who are the workers?

Roshni houses experienced staff who provide individual support for women and their children. Staff work along side service users and children in order to help develop a support plan that allows women to start focusing on getting their life back on track. Roshni values the input of service user’s views, so residents are encouraged by staff to participate in service user meetings, coffee mornings, exit questionnaires when they leave the refuge, the yearly away day and other groups to get the most out of their time in the refuge. We can provide interpreters for women who do not speak English, but all of our staff across the organization can speak different languages including Hindi, Punjabi, Bengali and Urdu.

What kind of support is available?

  • Support Package – Women are assigned a support worker as soon as they enter the refuge. Risk assessments are conducted immediately upon entry to ensure the safety of the women and her children. The key worker will then conduct an induction for the women and will work with the women to form a support plan. The support plan will include emotional (counselling), practical (including accessing and applying for welfare benefits), physical and mental health (registering with a GP or help with drug and alcohol issues), and obtaining a local school or nursery place, help with accessing further education, training or work.
  • ESOL Classes - Support in finding ESOL classes will be provided to women who do not have English as their first language.
  • Re-housing/ Resettlement – This is another focus area where staff will concentrate on ensuring women will be able to move on to a new home or back home after proper protective measures have been placed.
  • Interpreters - We can provide interpreters for women who do not speak English, all of our staff across the organization can speak different languages including Hindi, Bengali, Punjabi and Urdu.
  • Counseling – Both generic and specialist counseling support is provided to service user.  Roshni liaises with counselling services across the UK.
  • Children Support –Children workers work closely with children providing a wide range of play sessions and techniques to help children to come to terms with their experience of abuse. Roshni also has a vibrant playroom for children and young people.
  • Legal Services:- Keyworkers will work closely with legal services to ensure safety measures are put into place for the women and their children. This may include liaising with law firms to take out injunctions i.e. non-molestation orders or occupation orders:-
    o A non-molestation order is aimed at preventing your partner or ex-partner from using or threatening violence against you or your child, or intimidating, harassing or pestering you, in order to ensure the health, safety and well-being of yourself and your children.
    o An occupation order regulates who can live in the family home, and can also restrict your abuser from entering the surrounding area. If you do not feel safe continuing to live with your partner, or if you have left home because of violence, but want to return and exclude your abuser, you may want to apply for an occupation order.
    We also assist service users seeking assistance on other legal issues i.e. divorce, assault, immigration, forced marriage, prosecution of perpetrators, contact and residence issues.